Privacy
Policy

Introduction

At ecos ("we," "our," or "us"), we understand that privacy is fundamental to trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice and memory preservation service.

We are committed to protecting your personal information and your right to privacy. When you use ecos, you trust us with your most precious memories and your voice. We take that responsibility seriously.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide when you:

• Create an account (name, email address, password)
• Record voice memories and conversations
• Add profile information
• Invite family members to your circle
• Contact our support team
• Subscribe to our service

Voice Recordings and Content

The core of ecos is preserving your voice and memories. When you use our service, we collect and store:

• Voice recordings you create
• Transcriptions of your recordings
• Stories and memories you share
• Responses and interactions from family members

Automatically Collected Information

When you access our service, we may automatically collect:

• Device information (type, operating system, unique identifiers)
• Usage data (features used, time spent, interactions)
• Log data (IP address, browser type, access times)

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and store your voice recordings and memories
• Enable sharing with family members you invite
• Send you service-related communications
• Provide customer support
• Process payments and prevent fraud
• Analyze usage patterns to improve our service
• Comply with legal obligations

How We Protect Your Information

We implement robust security measures to protect your personal information:

• Encryption: All voice recordings and personal data are encrypted both in transit and at rest using industry-standard encryption protocols.
• Access Controls: Strict access controls ensure only authorized personnel can access user data, and only when necessary for service provision.
• Secure Infrastructure: Our servers are hosted in secure, SOC 2 compliant data centers with multiple layers of physical and digital security.
• Regular Audits: We conduct regular security audits and vulnerability assessments.

Your Privacy Controls

You have complete control over your data and privacy:

• Access: You can access all your recordings and personal data at any time through your account.
• Sharing: You decide who can access your memories. Only people you explicitly invite can view or listen to your content.
• Deletion: You can delete individual recordings or your entire account at any time.
• Export: You can download all your data in a portable format.
• Correction: You can update or correct your personal information at any time.

Sharing Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With Your Consent: When you invite family members to access your memories.
• Service Providers: With trusted third-party service providers who assist in operating our service (hosting, payment processing, analytics), bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your data.

Data Retention

We retain your personal information and recordings for as long as your account is active or as needed to provide you services. Your memories are designed to be preserved for the long term — that's our purpose.

If you choose to delete your account, we will delete your personal information and recordings within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.

Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.

Your Rights

Depending on your location, you may have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us at satyam@myamio.ai.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. Essential cookies are required for the service to function properly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: